Community & Support Intern
Posted
About the Role
Be one of the people students interact with when they need help using Rikizy. You will answer questions, resolve user issues, gather feedback, and help ensure buyers and sellers have a positive experience on the platform.
What You'll Be Working On
Real work. Real impact. No busywork.
Respond to buyer and seller inquiries.
Resolve user complaints and issues.
Escalate complex cases appropriately.
Collect recurring user feedback.
Identify patterns in user problems.
Help users understand Rikizy's features and processes.
Skills You'll Develop
We invest in your growth. Here's what you'll learn.
Requirements
What you need to succeed in this role.
What We Need
- • Excellent communication skills.
- • Patient and empathetic.
- • Good problem-solving ability.
- • Comfortable communicating through chat and other channels.
- • Able to remain professional when handling complaints.
Career Growth
Where this role can lead.
Customer Success Associate
Take ownership of user support and customer experience processes.
Customer Success Lead
Lead support operations and improve the overall user experience.
Customer Success Manager
Develop and manage Rikizy's customer success strategy.
Success Looks Like...
After your first month, you should be able to:
- ★ Users receive timely and helpful responses.
- ★ Issues are resolved effectively.
- ★ Recurring problems are identified and reported.
- ★ Users feel heard and supported.
Expectations
The performance standards that define success in this role.
Benefits
Focus on growth, not just perks.
Real-world customer experience.
Communication and problem-solving development.
Mentorship.
Direct exposure to Rikizy users.
How We Hire
A transparent timeline.
Ready to make an impact?
Your work at Rikizy won't be measured by how long you've been here, but by the value you create.